Account Verification That Keeps Your Balance Safe
Verification isn't a hurdle — it's what stops anyone else from touching your account. We ask for a government-issued ID and, in some cases, a quick selfie to confirm it's really you making the request. This step is required before your first withdrawal processes, so getting it done early removes any wait later. Documents are handled securely on our end and used
only for identity checks tied to your floor769 account. If something is unclear in your submission, our support team will reach out with specific instructions rather than a generic rejection. Availability of account features depends on local law and eligible regions.
- Prepare your ID — Have your KTP or other government-issued ID ready — a clear photo or scan works; blurry images slow down the check.
- Upload in account settings — Go to your account settings, find the Verification section and upload your ID photo directly from your phone.
- Selfie check if required — Some accounts need a selfie holding the ID — follow the on-screen frame guide for a clean match on the first attempt.
- Confirmation from our team — Once reviewed, we update your account status and notify you so your next withdrawal can proceed without interruption.