Reference

What You Agree to When You Use floor769

These terms set out how your account works, what we expect from you, and what you can expect from us — covering everything from wallet deposits via DANA, OVO, and GoPay to how disputes are handled.

Applies to all account typesDANA, OVO, GoPay coveredIndonesia-eligible regions onlySubject to local lawUpdated when policy changes
floor769 What You Agree to When You Use floor769
TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear or you need to query a specific clause — whether it relates to your DANA deposit, your GoPay withdrawal, or an account restriction — our support team handles policy questions directly. Use the channel that suits you and we will respond with a specific answer, not a form reply.

Live Chat Open the chat widget from any page on floor769. Describe your terms question and our agent will pull up your account context before replying.
Email Support Send your query to our support address with your registered account name and the specific clause or transaction in question for a faster resolution.
Account Help Centre Log in to your floor769 account and open the Help section. Terms-related tickets are routed to our policy team, separate from general wallet support.
HOW WE HANDLE THIS

Our Commitments Under These Terms

These terms are not a one-way document. They outline what floor769 commits to as well — keeping your account data secure, being clear about how wallet transactions are processed, and making it straightforward to request changes or raise a dispute. Here is how we handle the key areas your account depends on.

Account Security

Your account is protected with session-level security. We will never ask for your DANA or OVO PIN via chat, email, or any floor769 communication.

Data Handling

We collect only what is needed to operate your account and verify wallet identity. Your data is not sold or shared outside of payment processing and legal obligations.

Requesting Changes

To update your registered details — including your linked GoPay or OVO account — raise a ticket via the Help Centre with your verification documents ready.

Dispute Resolution

Disputes tied to transactions or account restrictions are reviewed by our policy team. Submit your case with the transaction reference and we respond with a written outcome.

Common Questions About These Terms

These are the questions we see most often when account holders read through the terms. If yours is not here, contact support via live chat or email and reference the specific clause you need explained.

Yes. These terms cover all transactions on your account regardless of which wallet you use. DANA, OVO, and GoPay transactions are each subject to these terms alongside the wallet provider's own conditions.

We post the updated terms here with a revision note. Continuing to use your account after an update means you accept the revised version. You can contact support to close your account if you do not agree.

Access depends on local law and is available only where permitted in your region. Confirm your eligibility before opening an account. These terms apply to Indonesia-eligible accounts only.

Submit a ticket via the Help Centre with your transaction reference and a clear description of the issue. Our policy team reviews disputes and responds with a written outcome tied to your specific case.

No. We will never request your DANA, OVO, or GoPay PIN through any channel — not via live chat, email, or in-app message. Requests for your PIN are not from us.

Log in, go to the Help Centre, and raise a change request ticket. Attach your verification documents. Changes to linked wallet details like GoPay or OVO may require identity re-verification before they take effect.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.