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How floor769 Handles Your Personal Data

This policy covers what data we collect when you use floor769, how we store it, and what rights you hold over it.

Account data protectedDANA, OVO, GoPay payment info securedYour rights are actionableNo data sold to third partiesContact us to request changes

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HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We use a layered approach to protect the data you share with us: encryption in transit, access controls on our internal systems, and session monitoring to catch irregular login attempts. Cookie settings and data preferences can be adjusted from your account profile at any time.

Encryption in Transit All data exchanged between your device and our servers — including DANA, OVO and GoPay payment references — travels over encrypted connections to prevent interception.

Cookie Controls We use session cookies to keep you logged in and preference cookies to remember your settings. You can clear or block cookies via your browser without losing your account data.

Data Retention Limits We keep your data only as long as your account is active or as required by law. Once those conditions no longer apply, personal records are deleted on a scheduled basis.

Access Requests You can request a full export of the personal data we hold on you. Submit the request via live chat or email, verify your identity, and we'll prepare your data file.

Data We Hold and Why We Hold It

floor769 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the details you provide — name, email address, mobile number, and identity verification documents where required. Payment data tied to your DANA, OVO, or GoPay wallet is recorded only to process deposits and withdrawals; we do not

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store full wallet credentials on our servers. We also collect technical data such as device type, browser, and session logs to keep your account secure and to detect unusual activity. Cookies help us remember your login state and preferences so you don't have to re-enter settings
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every session. We hold this data only as long as your account remains active or as required under applicable law in eligible regions. If you close your account, we retain minimal records for fraud prevention and legal compliance, then delete the rest. Our lawful basis for
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processing is contract performance, legal obligation, and — where you have opted in — direct communication about account updates. We do not use your payment data for any purpose other than processing the transaction you requested. Availability and specific obligations depend on local law and the
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eligible region your account falls under.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is handled, our support team is the right starting point. Send your request through any of the channels below and include your registered email address so we can verify your identity before acting on the request. We aim to respond to all data-related queries within a reasonable timeframe in line with applicable law.

Live Chat Open the live chat widget inside your account dashboard to raise a privacy query directly with our support team. Have your registered email ready.

Email Support Send a detailed request to our support email address found in the contact section of your account. State clearly that your query relates to personal data.

Account Settings Some data corrections — like updating your mobile number or linked e-wallet — can be handled directly inside your account settings without contacting support.

Common Questions About Your Data and Rights

Here are the questions we receive most often about how floor769 handles personal data. If your question isn't covered here, reach out through live chat or email with your account details.

We collect your name, email, mobile number, identity verification documents, and payment references from wallets like DANA, OVO and GoPay. Technical session data is also logged for security purposes.

We record transaction references and wallet identifiers to process your payments and match them to your account. Full wallet credentials or PIN details are never stored on our side.

Yes. Submit a data access request through live chat or our support email, verify your identity with your registered email address, and we will prepare your data export within the timeframe required by applicable law.

Contact us via live chat or email and request account closure alongside data deletion. We'll remove personal records once legal and fraud-prevention retention periods have passed, as required under eligible region rules.

We share data only with payment processors needed to complete your DANA, OVO or GoPay transactions, and with verification partners where required. We do not sell your data to advertisers or unrelated third parties.

Minor updates like your mobile number or linked e-wallet can be changed directly in account settings. For identity document corrections, contact our support team and we will walk you through the verification step.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How floor769 Handles Your Personal Data

Data Handling, Cookies and Account Security

Reach Us About Your Privacy Rights

Common Questions About Your Data and Rights

01 What personal data does floor769 collect from me?

02 Is my DANA or OVO payment information stored on your servers?

03 Can I request a copy of all the data you hold about me?

04 How do I ask floor769 to delete my personal data?

05 Does floor769 share my data with third parties?

06 How can I update incorrect information on my account?

Privacy Policy

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