Reference

Know Where You Stand with floor769

These legal terms set out how floor769 operates, what we expect from you, and what you can expect from us — covering account use, data handling, and access conditions for eligible regions where local law permits.

Account TermsPrivacy & DataAccess by RegionCookie PolicyContact Rights
floor769 Know Where You Stand with floor769
LEGAL CONTACT PATHS

Reach Us on Policy Questions

If you have a question about your rights, want to request your account data, or need to flag a legal concern, these are the direct paths to our team. We aim to respond to formal legal and privacy requests within a reasonable timeframe.

Live Chat Open the chat widget from your account dashboard to reach our support team directly for account and policy questions during staffed hours.
Email Support Send formal data requests, account closure notices, or legal queries to our support email address listed in your account settings panel.
Account Help Centre Browse the help centre from your mobile browser or desktop for self-service answers on data access, cookie settings, and account controls.
DATA AND ACCOUNT SECURITY

How We Handle Your Information

Your account security and data privacy are built into how floor769 operates day to day — not added as an afterthought. Here is what we do and how you can act on your rights.

Data We Collect We collect account registration details, session activity, and wallet transaction records from DANA, OVO, and GoPay to operate your account and process withdrawals accurately.
Cookie Controls We use session and analytics cookies to keep your login active across devices. You can adjust cookie preferences through the settings link in your account footer at any time.
Account Security Connections to floor769 are encrypted via SSL. We use OTP verification on login and flag unusual access patterns — if something looks off, we pause the session and notify you.
Your Rights and Requests You can request a copy of your stored data, ask us to correct inaccurate records, or close your account entirely by contacting support through live chat or the email channel.

Common Questions About Our Policies

Straight answers to the legal and policy questions we hear most often from account holders.

Yes. Contact our support team via live chat or email and request a data export. We will compile your account and transaction records and send them to your registered contact.

Submit a closure request through live chat or email support. We will process the closure and remove personal data in line with our retention obligations, which cover active dispute periods.

We do not sell your data. Wallet information for DANA, OVO, and GoPay is used only to process your transactions and verify withdrawal requests — it is not passed to unrelated third parties.

Access depends on local law and is available only where permitted. It is your responsibility to confirm that using the platform complies with the regulations in your jurisdiction before opening an account.

We notify account holders of material changes. Continuing to use your account after an update takes effect means you accept the revised terms. You can request the current version from support at any time.

Reach out through the email support channel with your account details and a clear description of the issue. Formal disputes are reviewed by our team and responded to within a reasonable timeframe.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.